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“The
good news about independent community pharmacy is we're independent, but
that can also be the bad news. I think one of the "bad news"
parts of being independent is that you can feel isolated, and there isn't
a good way to benchmark your performance. The performance group gives you
the benefit of a group of independent pharmacists who are in it with you,
and helps dispel the isolation. It functions as a defacto Board of
Directors, holding you accountable to your own goals, applauding your
achievements and prodding you towards greater efforts if needed. The
benchmarking tools are of great value, and two days after the first
meeting, we were sharing benchmarks from our group with our staff and
using them to set new pharmacy goals for gross margin improvement.”
Holly
Henry
Rxtracare Pharmacy Seattle WA |
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